I can't use my main pirate either. I've sent 2 emails to support and sent a couple people messages to see if they could help. It's been around 3 months now and I've yet to get a response from support about the issue. So, they just might not be able to fix it or something. I don't know what's...
I did this as well for a few days with no luck. Apparently it's something specifically messed up with my pirate. I just decided to start using another pirate since this will probably not be addressed for a while.
The game loads into the pirate selection screen just fine. But, it always crashes when trying to load in a server. I learned that it's also specific to one pirate because I had no issue with the game when testing with a new pirate. My OS is Windows 10 version 1909.
I don't know if this will work for anyone else, but I found a sort of workaround for this. I made a new pirate and the game actually loads in with no issues. This suggests something to do with that one specific pirate of mine. I did a bit of digging into my log file and found this...
I have a similar problem where my game crashes whenever loading up any of the servers. I tried it again with the latest update, but it wasn't fixed. I also emailed support about it some days ago, but haven't gotten a response yet. My game just started crashing out of nowhere, so I don't know...
I have basically the same issue where the game crashes when trying to connect to a server except I'm using Windows 10. I'll have the log file attached to this post, but I can copy and paste the log as well if you need me to.