Charlotte Heartcastle
Sea Legs
I'm just curious to see how many of us have been denied a response to the Blog Update about all the issues this past week.
I wrote this and tried to submit it to Pirates as a response to the Blog about the updates:
Charlotte Heartcastle:
Next time, as a mother AND a player, I would much rather have an outage for a few days while you fix your errors, than see my seven year old daughter cry because of the money she spent on clothes, only to lose the money AND the clothes. Not all was reset properly. She now has no gold, no clothing to show for it, and is beside herself trying to earn it all over again. Not to mention that she maxed her fishing, and now has to redo that, as well. Shame on Disney for thinking that trying to fix the site properly can be done while trying to keep the site up and running. If your computer fails, does the repairman say, "Well you can keep using it while I repair it, but if I can't repair it while you're using it, I'll need to reset it back to the original settings"? No, you shut the computer down, send it for repairs, and when the repairs are complete and done correctly, THEN you get it back. I am saddened by Disney's concerns more for monetary gain, than real fixes to errors created. I'm sure that your financial department didn't have any problems processing NEW accounts or renewals this week, and had the site had been closed, that may have given consumers cause for concern and they might have not purchased a new account or renewed until the site was operating properly. I, along with many others I have spoken to, would have gladly accepted an explanation of all that was going on, and simply not played during the repairs, than continue to play sporadically, make progress, only to lose that progress and items that we may never be able to gain again (yes I looted legendary daggers over the weekend and they are now gone). While an extra week added to our paid account is appreciated, it is merely token. I would think that each account that was active at the time of the crash would be better served by giving them a gift to redeem by code, something to offset all the experience, money, and notoriety lost. A new sword or outfit, SOMETHING to say, "We really messed this up and we're sorry". I hope that by this experience Disney's POTCO can learn from their mistakes. Unfortunately, I fear it will all fall on deaf ears. Sincerely, Rita Broderick, Outside Phoenix, AZ
HOWEVER, when I submitted it, THIS was the response I got:
The Crew @ Pirates Online:
Your comment was marked as spam and will not be displayed.
Nice, huh?
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I wrote this and tried to submit it to Pirates as a response to the Blog about the updates:
Charlotte Heartcastle:
Next time, as a mother AND a player, I would much rather have an outage for a few days while you fix your errors, than see my seven year old daughter cry because of the money she spent on clothes, only to lose the money AND the clothes. Not all was reset properly. She now has no gold, no clothing to show for it, and is beside herself trying to earn it all over again. Not to mention that she maxed her fishing, and now has to redo that, as well. Shame on Disney for thinking that trying to fix the site properly can be done while trying to keep the site up and running. If your computer fails, does the repairman say, "Well you can keep using it while I repair it, but if I can't repair it while you're using it, I'll need to reset it back to the original settings"? No, you shut the computer down, send it for repairs, and when the repairs are complete and done correctly, THEN you get it back. I am saddened by Disney's concerns more for monetary gain, than real fixes to errors created. I'm sure that your financial department didn't have any problems processing NEW accounts or renewals this week, and had the site had been closed, that may have given consumers cause for concern and they might have not purchased a new account or renewed until the site was operating properly. I, along with many others I have spoken to, would have gladly accepted an explanation of all that was going on, and simply not played during the repairs, than continue to play sporadically, make progress, only to lose that progress and items that we may never be able to gain again (yes I looted legendary daggers over the weekend and they are now gone). While an extra week added to our paid account is appreciated, it is merely token. I would think that each account that was active at the time of the crash would be better served by giving them a gift to redeem by code, something to offset all the experience, money, and notoriety lost. A new sword or outfit, SOMETHING to say, "We really messed this up and we're sorry". I hope that by this experience Disney's POTCO can learn from their mistakes. Unfortunately, I fear it will all fall on deaf ears. Sincerely, Rita Broderick, Outside Phoenix, AZ
HOWEVER, when I submitted it, THIS was the response I got:
The Crew @ Pirates Online:
Your comment was marked as spam and will not be displayed.
Nice, huh?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~