This question is asked, over and over and over again. Here is a simple answer. First thing you do is go into the pirates online site (piratesonline.com) Then click help, and click chat "Contact Us" Click "Live Chat" It will then ask you to login, you do that. And then you can talk to a Potco staff member and ask the question, "How do I get open chat" or "Can you allow me open chat". Then they will ask you a few questions, and you should be able to go from there..