Issues trying to join the game. (error information included)

Marcadius

Dockworker
I really loved this MMO as a child and hope your help can allow me to partake in the game and its community. I have had constant issues with trying to get into the tutorial portion of the game as a new member. Every time, I try to progress past the jail load-in screen, the progress bar always stops at 53% and never changes. I have waited an hour for it to load to no avail, I have closed the application many times, reopening it only to have the same exact issue keeping me from playing the game. I don't recieve any error message, so I close the game and am brought back to the login screen. I have 4 different error logs from the game files, where the error seems to be similar: something about PythonTask reader PollTask-589096920. The error information is detailed below:


:05-13-2019 15:14:27 :task(error): Exception occurred in PythonTask resetPrevTransform
Traceback (most recent call last):
File "<compiled direct.x5g_51b67f7b.x5g_34166380>", line 615, in x5g_7b154e84
File "<compiled direct.x5g_51b67f7b.x5g_34166380>", line 620, in x5g_f06891d2
File "<compiled direct.x5g_d5fd2a87.x5g_543bb656>", line 1652, in x5g_5c2b2f7f
File "<compiled pirates.x5g_d555a058.x5g_8f2ed388>", line 650, in x5g_4307e3a7
File "<compiled direct.x5g_d5fd2a87.x5g_346b1ea2>", line 55, in x5g_17fad1c7
File "<compiled direct.x5g_d5fd2a87.x5g_346b1ea2>", line 122, in x5g_f1732c3a
File "<compiled direct.x5g_d5fd2a87.x5g_36a07b0a>", line 388, in x5g_c611c2cf
File "<compiled direct.x5g_d5fd2a87.x5g_36a07b0a>", line 473, in x5g_f93acf83
File "<compiled direct.x5g_d5fd2a87.x5g_543bb656>", line 2467, in x5g_3c103fb9
File "<compiled pirates.x5g_d555a058.x5g_8b3db900>", line 854, in x5g_d62237f1
File "<compiled pirates.x5g_d555a058.x5g_8b3db900>", line 868, in x5g_4759598d
SystemExit
:05-13-2019 15:14:27 :task(error): Exception occurred in PythonTask readerPollTask-585425184
:05-13-2019 15:14:27 TaskManager: TaskManager.destroy()

I have also attached the 4 logs below.


I am using server v1.20.3 and launcher v1.4.0, I only just recently downloaded it, so I don't think its an outdated launcher. Please note that I have also contacted support and forums, in hopes that I will get answers.
I appreciate any and all help, thank you!
 

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Hi Marcadius.

Have you tried downloading the file again from the website? Sometimes if there is even the slightest break or slowdown in the internet while downloading can cause issues when installing.

You have done right in contacting support. 🙂
 
I really loved this MMO as a child and hope your help can allow me to partake in the game and its community. I have had constant issues with trying to get into the tutorial portion of the game as a new member. Every time, I try to progress past the jail load-in screen, the progress bar always stops at 53% and never changes. I have waited an hour for it to load to no avail, I have closed the application many times, reopening it only to have the same exact issue keeping me from playing the game. I don't recieve any error message, so I close the game and am brought back to the login screen. I have 4 different error logs from the game files, where the error seems to be similar: something about PythonTask reader PollTask-589096920. The error information is detailed below:


:05-13-2019 15:14:27 :task(error): Exception occurred in PythonTask resetPrevTransform
Traceback (most recent call last):
File "<compiled direct.x5g_51b67f7b.x5g_34166380>", line 615, in x5g_7b154e84
File "<compiled direct.x5g_51b67f7b.x5g_34166380>", line 620, in x5g_f06891d2
File "<compiled direct.x5g_d5fd2a87.x5g_543bb656>", line 1652, in x5g_5c2b2f7f
File "<compiled pirates.x5g_d555a058.x5g_8f2ed388>", line 650, in x5g_4307e3a7
File "<compiled direct.x5g_d5fd2a87.x5g_346b1ea2>", line 55, in x5g_17fad1c7
File "<compiled direct.x5g_d5fd2a87.x5g_346b1ea2>", line 122, in x5g_f1732c3a
File "<compiled direct.x5g_d5fd2a87.x5g_36a07b0a>", line 388, in x5g_c611c2cf
File "<compiled direct.x5g_d5fd2a87.x5g_36a07b0a>", line 473, in x5g_f93acf83
File "<compiled direct.x5g_d5fd2a87.x5g_543bb656>", line 2467, in x5g_3c103fb9
File "<compiled pirates.x5g_d555a058.x5g_8b3db900>", line 854, in x5g_d62237f1
File "<compiled pirates.x5g_d555a058.x5g_8b3db900>", line 868, in x5g_4759598d
SystemExit
:05-13-2019 15:14:27 :task(error): Exception occurred in PythonTask readerPollTask-585425184
:05-13-2019 15:14:27 TaskManager: TaskManager.destroy()

I have also attached the 4 logs below.


I am using server v1.20.3 and launcher v1.4.0, I only just recently downloaded it, so I don't think its an outdated launcher. Please note that I have also contacted support and forums, in hopes that I will get answers.
I appreciate any and all help, thank you!
Perhaps you should disable discord completely and try to get further into the game and if successful, after establishing your pirate, then add discord back in. It might be better to attempt this with any 3rd party programs disabled until tlopo loads a few successful client logs.

You may also be asked to clear all cache folders as well.
GL
 
Reinstalling multiple times has done nothing so far :/ No response from support yet. Was told restarting computer, updating drivers (already had been updated long ago), reinstalling the game, and even spamming the shift key can help... Sigh*
 
Reinstalling multiple times has done nothing so far :/ No response from support yet. Was told restarting computer, updating drivers (already had been updated long ago), reinstalling the game, and even spamming the shift key can help... Sigh*
Should we assume you're running win 64bit? And windows? Is your directx up to date? Even though tlopo is opengl, I think directx is still needed on your system in some way. Hopefully you're getting some response from support by now. Please update the thread if something develops.
 
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