I looked back at some other posts from previously and some people said when they get to the screen after logging in, on the bottom right screen there is a place to click called options. Some people that (1) turned the setting to low for display, (2) turned all sound off and (3)turned off Fancy loading screen, Fancy Sky Dome and Animation smoothing on the first page called general were able to finish. If you still can't, support will have to help you.