I lost the Buccaneer hat, the redeem code one, and they insisted they didn't have an item restore ability. Lovely...
this just shows they dont care about us
EDIT (Feb 13, 2011 at 2:59 PM):
that was faster than usual but here it is and wow i am dissapointed EVERYONE WHO LOST SOMETHING READ WHAT THEY SAID
Dear Pirates Online Guest,
Thank you for your recent e-mail.
We apologize for the technical issues you are experiencing with your Pirates Online account. The issue that you have reported has been troubling many pirates across the Caribbean. The Crew here at Pirates Online is aware of these technical issues, and we have been working towards a solution as quickly as possible.
Unfortunately, any progress you may have made on your Pirate as of Monday, February 7, 2011 6AM (PST) has been lost. We sincerely apologize for this inconvenience. However, Pirates Online will be refunding all Paid Players with a 7-day extension on their accounts.
For more information, you can visit the latest post to the Current News:
http://piratesonline.go.com/#/news_blog/entry/pirates_online_urgent_update
We sincerely apologize for any inconvenience these issues have caused, and we thank you for your patience regarding this matter.
Thank you,
David
Pirates of the Caribbean Online Member Services