Question Character rollback?

[Solgryn]

Took a break for probably the last year... Log in today and my levels are lower than they use to be. Don't have staff unlocked anymore.

Was there a global rollback or just rollbacks to players who used blackjack abuses?

 

[ThunderStorms]

Yes there was a roll back just during the Halloween time , not sure if just that one time In past year but I know I lost alot of Bones !!

 

[Creaven]

Database Issues 2/7/2018

Feb. 7, 2018 9:16 a.m. | Widespread Outage

We are currently investigating an issue with our database being unresponsive. We will be closing for emergency maintenance to prevent the issue from becoming more widespread.

Feb. 7, 2018 11 a.m. | Widespread Outage

We will be down for maintenance for at least the next 5 hours. We will be posting updates here as they are available.

In the spirit of transparency, we feel that it would be best to make a public statement regarding the issues players were experiencing on our servers today.

Starting at 7:09AM, all operations on the server - such as a character creations - failed to be written to the database. This issue was caused by a bug in the database software we use, and a patch has recently became available.

However, it is worth mentioning that this issue is incredibly uncommon - in fact, we've only ever experienced this issue twice. And when this issue occurs, it usually is able to be fixed with a simple rollback, typically only resulting in a few hours of lost progress.

This is the exact same issue that we experienced one month ago. Considering this is now the second time we've seen this, we have labeled this as a critical priority. We will be working to implement this patch into our servers, and it will be included in an update in the very near future.

As a result of this issue, we had to roll back the database to midnight on February 7th at midnight EST. This has resulted in approx. 12 hours of lost progress. We apologize for any inconvenience this may have caused.

As a side note, this issue is not related to our recent invasions update.

There has also been reports of a (small) rollback that happened on 02/17/2018 burt no official confirmation of this. Two rollbacks happened back in August of 2017 and February of 2017.


I recommend to get in contact with support to see if they can get you a answer on how you lost your level. Maybe you're eligible for compensation but I would not count on it.