John Foulroberts
Admin
In the spirit of transparency, we feel that it would be best to make a public statement regarding the issues players were experiencing on our servers today.
Starting at 7:09AM, all operations on the server - such as a character creations - failed to be written to the database. This issue was caused by a bug in the database software we use, and a patch has recently became available.
However, it is worth mentioning that this issue is incredibly uncommon - in fact, we've only ever experienced this issue twice. And when this issue occurs, it usually is able to be fixed with a simple rollback, typically only resulting in a few hours of lost progress.
This is the exact same issue that we experienced one month ago. Considering this is now the second time we've seen this, we have labeled this as a critical priority. We will be working to implement this patch into our servers, and it will be included in an update in the very near future.
As a result of this issue, we had to roll back the database to midnight on February 7th at midnight EST. This has resulted in approx. 12 hours of lost progress. We apologize for any inconvenience this may have caused.
As a side note, this issue is not related to our recent invasions update.
Starting at 7:09AM, all operations on the server - such as a character creations - failed to be written to the database. This issue was caused by a bug in the database software we use, and a patch has recently became available.
However, it is worth mentioning that this issue is incredibly uncommon - in fact, we've only ever experienced this issue twice. And when this issue occurs, it usually is able to be fixed with a simple rollback, typically only resulting in a few hours of lost progress.
This is the exact same issue that we experienced one month ago. Considering this is now the second time we've seen this, we have labeled this as a critical priority. We will be working to implement this patch into our servers, and it will be included in an update in the very near future.
As a result of this issue, we had to roll back the database to midnight on February 7th at midnight EST. This has resulted in approx. 12 hours of lost progress. We apologize for any inconvenience this may have caused.
As a side note, this issue is not related to our recent invasions update.