Yes it is, sadly.
As a player from 2008, I have seen drastic (negative) changes throughout all aspects and areas of the game. These changes have resulted in this nosedive POTCO has been taking since late 2010. I'll provide a list - could get lengthy...
- Dwindling customer support - no live chat or phone service anymore, and you're lucky if you get a response via email.
- Graphical degrading - I pay attention to details a lot, and have noticed that throughout the years, the graphics have gotten into very low quality. Most of the textures are very blurry, and lots of detail (like seagulls and other things) have been taken out.
- Lack of content - this is all too evident at the moment. The last Test Server release notes were from April - it is now September. Almost 5 months have passed, and we have seen nothing of significance... Just a bunch of promotional items and contests that, relatively speaking, nobody is interested in anymore.
- The overall maturity of the playerbase has gone downhill as well - hacking is one of those influences.
- Adding onto #4, hacking and glitching have grown abundant - probably as a result of there being nothing to do - there is nothing keeping these people interested, so therefore they feel they need to make their own "fun".
- Massive decline of players - many players have quit as a result of all of the things listed above, and this just makes the game fall faster.
- Degrading game experience - either the servers are old and outdated, or just need some general upkeep. Massive server delay and latency has been plaguing the servers lately, making it difficult and not very enjoyable to play.
The economy plays a big role too - and that hasn't been the greatest lately. Even big, established companies like Disney are feeling some strain. Most likely, the majority of the people at the POTCO HQ have gone to work elsewhere - thus, not enough people to produce content, and there are not enough funds to do so even. We do have the
Petition in progress that will hopefully do something down the road - and I also read somewhere (if someone knows what I'm talking about and knows where the link is, post it below) that we may see some change in 2013 when Disney is "stepping it up" in DIMG.