They are doing horrible. Disney also owns the site Club Penguin. They have more active users and games and they never have the issues that POTC does. I'm seriously thinking of canceling my membership. It's fine to have outages, but I agree, keep the site down and fix it, rather than bring it back up and end up doing 3+ rollbacks. I lost NP, leveled weapons, money, inventory and wasted my time 3 different times. More than anything, the entire situation could have been handled so much better than it was. Disney really has disappointed me with both their "late response" or "lack of " any response at all. With the new movie coming out in a few months, you would think Disney would have managed the situation a lot better. They could have easily have sent out emails, posted to a blog, sent twitter or facebook updates....... but they were slow to even put updated ticker messages on the login page let along do any of the other items I mentioned. Once the outage was over, I waited 2 days before contacting live chat, hoping they would surely have a resolution for the users by then and was disappointed to receive another non response. In summary, an outage I can understand, their horrible customer service and continued handling of the outage.......... I cannot.
p.s. Has anyone else noticed that the ocean appears different and some of the islands, such as Outcast, are smaller and have less enemies to fight?